Introduction (10 minutes)
Identifying Social Media Crises (15 minutes)
Crisis Management Strategies (20 minutes)
Building Digital Resilience (10 minutes)
Q&A and Wrap-up (5 minutes)
A form of manipulation that hackers and cybercriminals use to gain access to sensitive information, often through social media.
A person who has a large following on social media and is able to influence the opinions or behaviors of their followers.
The practice of using social media to promote a product or service through word-of-mouth sharing and engagement.
A set of rules and calculations used by social media platforms to determine which content to show to which users.
The practice of extracting and analyzing large amounts of data from social media and other online sources in order to gain insights into user behavior and preferences.
The practice of sending sexually explicit messages, images, or videos through social media or other electronic communication.
The compulsive use of social media and other online platforms that can lead to negative effects on mental health, relationships, and productivity.
The practice of monitoring social media for mentions of a person, brand, or product in order to gain insights and respond to feedback.
A feature on many social media platforms that allows users to broadcast live video content to their followers.